Privacy Policy

Welcome to Cazeus. This Privacy Policy describes how Cazeus ("we", "us", or "our") collects, uses, processes, and discloses your personal information when you access or use our website, services, and applications (collectively, the "Services"). We protect your privacy and handle your data transparently. This policy applies to all users of our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

We understand the importance of your personal data and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Read this Privacy Policy carefully to understand our practices regarding your information and how we treat it.

We collect various types of information to provide and improve our Services. This information can be categorised as follows:

• Information You Provide Directly: This includes data you submit when creating an account, making deposits or withdrawals, participating in promotions, or contacting customer support. This may include your name, date of birth, email address, postal address, phone number, payment details (e.g., credit card information, bank account details), and identification documents (e.g., passport, driving licence) for verification purposes.
• Information Collected Automatically: When you access or use our Services, we automatically collect certain information about your device and your activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. We also collect information about your gameplay, such as bets placed, games played, and winnings.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, financial institutions, and fraud prevention agencies. This helps us comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and maintain the integrity of our Services.

We use the information we collect for various purposes, primarily to operate, maintain, and improve our Services, and to meet our legal obligations. Specifically, we use your information to:

• Provide and Manage Services: To create and manage your Cazeus account, process your transactions (deposits and withdrawals), provide customer support, and deliver the gaming experience you expect.
• Security and Fraud Prevention: To protect our Services and users from fraud, money laundering, and other illegal activities. This involves verifying your identity, monitoring account activity, and implementing security measures.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gambling measures, and reporting requirements to our licensing authority.
• Personalisation and Improvement: To tailor your experience on Cazeus, such as recommending games, and to understand how our Services are used so we can improve them.
• Communication: To send you important notices about your account, service updates, and, where you have consented, promotional offers and marketing communications.
• Research and Analytics: To conduct research and analysis to better understand our user base, market trends, and to enhance our product offerings.

We process your personal information only when we have a valid legal basis to do so. The legal bases we rely on include:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., creating your account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations, responsible gambling requirements, tax laws).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, improving our services, network security).
• Consent: In certain situations, we may ask for your explicit consent to process your personal information for a specific purpose (e.g., sending you marketing communications). You have the right to withdraw your consent at any time.

We may share your personal information with third parties in specific circumstances and only when necessary for the purposes outlined in this Privacy Policy. These circumstances include:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, and other governmental authorities if required by law, court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate potential illegal activities.
• Fraud Prevention and Responsible Gambling Organisations: To combat fraud, money laundering, and promote responsible gambling, we may share information with organisations dedicated to these causes.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with other third parties when you have given us your explicit consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes.

Cazeus protects the security of your personal information. We implement a range of technical and organisational measures to safeguard your data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits and Monitoring: We regularly monitor our systems for vulnerabilities and attacks and conduct security audits.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction and subject to certain limitations, you have several rights regarding your personal data. These may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information in certain situations, particularly where we are processing it based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before responding to your request.

Cazeus uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device by websites that you visit. They make websites work, or work more efficiently, and provide information to the site owners.

We use different types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our website, such as which pages you visit most often. This helps us improve how our website works.
• Functionality Cookies: Allow our website to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website and some parts of Cazeus may not function properly.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined based on the type of data, the purpose of processing, and applicable legal or regulatory obligations.

For instance, we are legally required to retain certain transaction and identity verification data for a minimum period after the closure of your account, in accordance with anti-money laundering and gambling regulations. Once your data is no longer required, we will securely delete or anonymise it.

Your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may be different from those in your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using our Services, you understand and agree that your personal information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Cazeus Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. We may also notify you through other means, such as email, where appropriate. Review this Privacy Policy periodically for any changes. Your continued use of the Cazeus Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Please refer to our website's footer or terms and conditions for our registered office address.]

We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.